Exquisite Kreations
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Questions & Answers

Q: How far in advance should I place an order?
A:  Cakes orders need to be placed at least 4- weeks in advance to ensure availability. All other desserts  should be ordered no less then 2 weeks prior to the event date. Occasionally, there is available for last minute orders. It doesn’t hurt to inquire. There is a rush fee for orders placed within 1 week of the event date.

Q: How do I reserve my date?

A:  A NON-REFUNDABLE 50% retainer fee is required to reserve a date. Orders less than $100.00 must also be paid in full. No date is secure unless a deposit is receive. 
Any order  placed less than 2 weeks from the event date must be paid in full.


Q: What forms of payment do you accept?

A: We accept Cash App, Visa, PayPal, Zelle, Mastercard & Venmo. 

Q: Cancellations and Refunds
:

A: We do not give refunds. Any cancellations must be done within 4 weeks of the event date and rescheduled within 90 days of the original event date to  receive a credit in the amount of the retainer fee.
​Full details are outline in the contract of services.


Q: What is the best form of contact?

A: Email is the best form of contact. We reply to emails daily even when we’re closed. Our email address is located on the contact page.

Q. Do you ship?

A: We do not ship cakes. We do ship lollipops, cake in a jar and cake pops.

Q: Do you do tasting?

A: Yes, we offer tasting for $65. A tasting consist of 4 cake flavors and a 25 minute consultation regarding the event. The tasting fee is not applied to the booking. 

Q: Do you deliver?

A: We deliver custom cakes for  a fee based upon location, distance, availability  and time.

Q: Is there a minimum order?

A: Yes, there is a minimum of $100 to place an order for desserts and custom cakes
​.

Q: Do you offer Vegan or Gluten Free products?
A: At this time we do not offer Vegan products or Gluten free products. It is the clients responsibility 
to advise of any allergies prior to ordering.


  • Home
    • About
  • Menu/Prices
  • Classes
  • Contact Us
  • Q&A's